The story involves a dispute between our client, a global mobile operator, and one of their corporate customers. Company employees routinely generate numerous invoices, waybills, and other documents daily. On one occasion, an employee mistakenly billed a corporate customer $35,000 instead of $3,500.
The corporate customer’s CEO accused the company of attempted deception. Although the error was eventually resolved, the relationship with the corporate customer was irreparably damaged.
Corporate Customer Perspective:
The mobile operator is inaccurate in their billing. They are not a reliable partner.
Global Mobile Company Perspective:
Employees ruin our reputation because they are not focused on their work.
Mobile Operator’s Employee Perspective:
I am frustrated ** with endless copy – pasting. I want to do something creative.
Robotic and intelligent process automation in Financial Services:
Robotic and intelligent process automation services in the Healthcare sector helps with:
Robotic and intelligent process automation services in the Retail sector allows for:
Robotic and intelligent process automation services in the Manufacturing sector offers:
Our service fits a wide range of business needs:
IT Consulting, IT Software, Finance, Banking, Investments, HR Recruiting, Transport & Logistics, Media, Telecom, Retail, Constructing, Real Estate, HoReCa, Energy, Utilities, Public Sector, Healthcare & Pharmaceuticals, Oil & Gas, Tourism, etc.
Robotic and intelligent process automation in Financial Services:
Robotic and intelligent process automation services in the Healthcare sector helps with:
Robotic and intelligent process automation services in the Retail sector allows for:
Robotic and intelligent process automation services in the Manufacturing sector offers:
Our service fits a wide range of business needs:
IT Consulting, IT Software, Finance, Banking, Investments, HR Recruiting, Transport & Logistics, Media, Telecom, Retail, Constructing, Real Estate, HoReCa, Energy, Utilities, Public Sector, Healthcare & Pharmaceuticals, Oil & Gas, Tourism, etc.
A typical robotic process automation project takes 1-3 months to complete.
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IBA Group is one of the largest IT Service Providers in Europe, and we have proudly worked alongside partners such as IBM, GoodYear, Fujitsu Technology Solutions, and Hapag-Lloyd.
IBA Group have the technical and end-to-end capabilities to accurately estimate, build, deploy, and maintain solutions for clients; delivering onshore, nearshore, and offshore projects. We are backed by a large team of over 2,500 professionals that have an expert commercial and technical understanding. We offer outstanding RPA implementation and consultancy services that will digitally transform your business.