Questionnaire

1. How much net time does the process take to execute in minutes?
1-5 6-30 31-60 61-120 121+

2. On average, how repetitive are processes (executions per month)?
1-10 11-50 51-100 101-500 500+

3. How regular or predictable is the process (seasonality or peak volumes)?
Regular (every week) or predictable (event-based peaks)
No peaks

4. What is the typical percentage of human errors within the process?
0% 1-5% >5%

5. Is the process rule-based or variable?
Very Variable - no rules to complete the process are explicitly defined
Rather Variable - >=8 ways to complete the process
Mixed - 5-7 ways to complete the process
Rather Rule Based - 2-4 ways to complete the process
Strictly Rule Based - Process is completed the same way every time

6. Please select all the options that describe the process.

7. Do you expect the process or applications used in it to change in the coming year?
Yes No

8. Do you have RPA-automated processes?
Yes No

11. Do you have your own RPA CoE or in-house resourses for RPA implementation?
Yes No

12. How would you rate the efficiency of the Citizen-led model (the implementation is the responsibility of the client and non-technical employees)?
High
Middle
Low
Other

13. Are you ready to entrust the development to an RPA service provider (e.g., IBA Group)?
Yes No

14. Can you ensure in-house L1/L2 support?
Yes No

15. Do you require 24/7 support?
Yes No

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